Frequently Asked Questions
Everything you need to know about your luxury hair care experience.
How long does shipping take for my hair extensions?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your locks sooner.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, hair extensions cannot be returned once the security seal is broken.
Are Live Love Locks products sulfate-free?
Yes, all of our hair care products and shampoos are 100% sulfate-free and paraben-free to ensure the longevity and health of your natural hair and extensions.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.
Can I use heat styling tools on your extensions?
Absolutely. Our extensions are made from 100% premium human hair, meaning you can curl, straighten, and style them just like your own hair. We always recommend using a heat protectant spray.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.